Our Reception Hours:
- Monday to Friday:
6:00 AM – 2:30 PM
5:00 PM – 9:00 PM - Saturday:
6:00 AM – 11:00 AM - Sunday:
6:00 AM – 3:30 PM
If you plan to arrive outside of these hours, this is not a problem.
You can either contact us during reception hours at Tel.: +49 7023 2816,
or you can use our Digital Guest System.
Introduction to the System
What is the Digital Guest System?
- The system is browser-based, so no download is required.
- Advantages for you as a guest:
- Faster access.
- Contactless use.
- 24/7 availability.
- Doors can be unlocked online for your convenience.
Steps to Use the Digital Guest System
Step 1: Receive Access Details
- You will receive your booking confirmation:
- By email or SMS after booking.
- On the day of arrival, you will receive an arrival email at around 11:00 AM.
- Important: Please also check your spam folder for the email.
- Keep your access details safe.
Step 2: Fill Out the Registration Form
- If you have time at home, you can fill out the registration form before arrival (legal requirement).
- The registration form is available here
- The form can be completed on a smartphone, tablet, or computer.
- Complete the check-in process (if possible, skip directly to Step 4).
Step 3: Complete Payment (if required)
- Any outstanding amounts must be settled, depending on the type of reservation.
- Accepted payment methods include credit card and PayPal.
- Complete the check-in process after payment is made.
- Only then can you proceed to Step 4.
Step 4: Door Access Code
- You will now see the „Door Unlock“ option on the left-hand side of the interface.
- How it works:
- Your room door and at least one entrance door should be listed.
- Unlock doors by swiping right—just like unlocking a smartphone.
- The door will unlock within 3–5 seconds.
Advantages of the System
- Contactless check-in and access: No waiting times, ideal for late arrivals.
- Flexibility: Available 24/7, independent of reception hours.
- Security: GDPR-compliant usage and secure payment processing.
Direct Links to the System
Emergency Contact Information
- Phone number for technical issues or emergencies: +49 7023 2816
- Email for less urgent questions: info@zurpost-weilheim.de
- Our team is available to assist you by phone 24/7, and someone can be on-site within minutes if needed (e.g., for urgent door problems).
Data Protection and Security
- The system is GDPR-compliant, and all data is deleted 1 year after departure.
- Both personal data (Straiv.io) and booking data (ibelsa.rooms) are stored on German servers.
Technical Requirements
- Internet connection is required for access.
- Compatible with smartphones, tablets, or computers:
- Android devices from version 5 (November 2014).
- iPhones from version 5 (September 2012).
- No app download required!